Frequently Asked Questions
Where does Furly ship?
We currently ship to destinations across the European Union, and Northern America Available shipping destinations are shown during checkout.
How long will my order take to arrive?
Orders are generally processed within 1–3 business days.
Estimated delivery within the EU is approximately 5–12 business days, although actual delivery times can vary depending on the destination and carrier.
Estimated delivery within the Northern America is approximately 8–21 business days, although actual delivery times can vary depending on the destination and carrier.
Will I receive tracking information?
When tracking is available for your order, you'll receive your tracking information by email once your order has been shipped.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at EverythingFurless@gmail.com.
Because orders may be processed quickly, we cannot guarantee that changes or cancellations will be possible after processing has begun.
What if my order arrives damaged?
Contact us at EverythingFurless@gmail.com with your order number and photos showing the damage. We'll review the situation and help you find a solution.
What if I receive the wrong product?
We're sorry! Contact us with your order number and photos of the product you received. We'll investigate and assist you.
Can I return my order?
Eligible orders can generally be returned within 14 days of delivery, subject to our return policy and applicable consumer rights.
Please contact us before sending anything back.
How do I contact Furly?
You can reach our customer support team at:
We aim to respond within 1–2 business days.
Are Furly products safe for pets?
Our products are selected with everyday pet use in mind. However, pets differ in size, behavior, and needs, so always choose the appropriate product size and supervise your pet when introducing a new product.
If a product becomes damaged or shows signs of excessive wear, discontinue use and replace it.