Returns & Refunds
We want you to be happy with your Furly purchase.
If your order isn't right for you, you may be eligible to return it in accordance with our return policy and applicable consumer protection laws.
Return Period
You may request a return within 14 days of receiving your order, unless a different period is required by applicable law.
To start a return, contact us at:
Please include your order number and a short explanation of your return request.
Condition of Returned Products
To be eligible for a return, products should generally be returned:
- Unused and in their original condition
- In their original packaging where reasonably possible
- With all included accessories and components
Certain products may not be eligible for return where applicable law provides an exception, particularly products that cannot be returned for hygiene or health-related reasons after being unsealed or used.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please include your order number and clear photos of the product and packaging where relevant. We'll review the issue and work with you on an appropriate solution.
Refunds
Once an eligible return has been received and reviewed, we will process the refund according to our return policy.
Refunds are generally issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless otherwise required by applicable law or agreed by Furly, return shipping costs may be the customer's responsibility for change-of-mind returns.
For defective, damaged, or incorrect products, please contact us before returning anything so we can provide the appropriate instructions.
Need help with a return?
Contact us at EverythingFurless@gmail.com and we'll help you through the process.